Archives: Patient cancellations and walkaways

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The high costs of no-show appointments

The high costs of no-show appointments

Doctors and their staffs spend a lot of time, effort, and expense to ensure that those who visit their offices get courteous, quality, and comprehensive care. When a patient doesn’t arrive – for whatever reason –it’s a disappointment all the...

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Young woman at work as receptionist and nurse in hospital and talking on the phone

Why pry? 3 reasons to make follow-up...

The Medical Group Management Association reports that the average rate of no-show appointments nationally in the healthcare industry is around 5.5 percent. It further states that 63 percent of practices tracked missed appointments and cancellations. However, it also finds that...

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Medical doctor with a calculator in his righ hand showing calculated costs and revenues in physician practice and hospital fees

Avoiding patient no-shows: you may be part...

It happened again. Your scheduler set the appointment. The support nursing staff prepared for  the visit. The doctor reviewed the medical chart. And the patient doesn’t show up. Few things are as frustrating – and costly – as the no-show....