Archives: Business Practices

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Schedule Churn: Explained

Many practices struggle with last minute cancellations, reschedules and, of course, no shows. These schedule changes are all things that are external factors that the scheduler might not be able to account for. The phrase that we use for these...

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Why are Scheduling Operations Important to Optimization?

Scheduling Inaccuracy vs. Healthcare Optimization Scheduling operations go hand-in-hand with healthcare optimization. But if there is much room for improvement, sometimes scheduling can actually work against the goals that the practice is trying to meet. It’s important to find a...

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Optimization in Healthcare: The So What and...

There is a lot of talk around data in in the world of healthcare today. Around optimization. Excitement with predictive analytics. The buzz of artificial intelligence and machine learning. All of this is great. But my mind quickly goes to...

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Covid-19 as a Motivator for Change

Change management is by no means a new concept. Companies have been challenged to make adjustments or even completely reinvent themselves for years. There are quite literally hundreds of articles, books, and lectures about the subject of change management and...

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Opargo | New Patient Unassigned

Balancing Your Patient Load: What to do...

A big part of being productive and successful over a long period of time is knowing how to strike the right balance — of not going so hard and so long without breaking up or burning out. Your body needs...

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Stuck in the Same-Old-This-and-That Rut? Make a...

Earlier this year I returned from a cruise vacation with my family. You know, one of those floating fantasy worlds where you’re on a ship with 3,000-4,000 other tourists and can participate in an innumerable number of activities and eat...

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VoiceAmerica Interview with Paul Wiley

VoiceAmerica Interview with Paul Wiley

Building a Business with Intention and a Firm Openness to Meaningful Chance Surviving and thriving in today’s business world requires passion, focus, and a healthy supply of determination. It’s not enough simply to have a good idea; rather, executives today...

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(Opargo Optimization) Readiness, Set, Grow!

The time to get the most accurate assessment of your health is not when you crawl into the doctor’s office with a sore throat, sinus infection, and chronic headache. The time to get the most accurate assessment of your health...

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4 Steps to a Winning Continuum of...

To win a relay race, you don’t just need four capable and competent athletes. The key to victory is to make sure every team coordinates their efforts into a seemingly flawless display of talent and precision for the smoothest and...

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Opargo

From the Chalkboard to the Board Room

The idea for Opargo first came about from a conversation with my co-founder, Dr. Aaron Lloyd, who sat next to me during the entire Executive MBA program at SMU’s Cox School of Business. He had a problem: He was working...

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human capital, optimization

Peopling with Purpose: Making the Most of...

Anyone who’s had the challenge of performing fix-up projects around the house — like replacing your kitchen sink — knows that there’s a perfectly sized wrench that works a lot more effectively than a screwdriver and a hammer every time....

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Finding the Right AIM with Your Practice...

Legendary hockey player Wayne Gretzky once claimed that he missed 100 percent of the shots he never took. That’s great advice on persistence from one of the most prolific scorers in hockey history. But Gretzky didn’t shoot the puck every...