Schedule Churn: Explained

Many practices struggle with last minute cancellations, reschedules and, of course, no shows. These schedule changes are all things that are external factors that the scheduler might not be able to account for. The phrase that we use for these specific factors is “schedule churn,” and it can have a negative impact in many different areas of your organization. Schedule churn results in underutilized providers because physicians and extenders are left with open slots on their schedules, whether it’s that same day, or within 24 hours. These empty slots and decreased efficiency are going to result in a loss of revenue for the practice.

But what can we do to decrease schedule churn?

That’s where Opargo comes in. Opargo is going to account for this schedule churn by analyzing your practice’s past data, identifying what time slots or appointment types these schedule changes commonly occur with. Keeping past events in mind, we are able to make suggestions on some time slots in which the practice could possible double or triple book. Having these insights make it more likely that you’ll be less affected by schedule churn, and help your providers remain efficient.