Archives: Patients

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Young woman at work as receptionist and nurse in hospital and talking on the phone

Scheduler Stories: Given the Finger

I served as a scheduler at a surgeon's office from 1990 to 1998, and as you might imagine, I experienced my fair share of interesting patients and crazy stories. One such story occurred almost 15 years ago, during a typical...

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Wave Scheduling Woes: Inherent Problems and the Human Factor

Wave Scheduling Woes: Inherent Problems and the...

It’s been practiced consistently since the early 1980s as a solution for increased patient volume and the need to make practices more efficient. Wave scheduling, where physicians schedule multiple appointments at the top of the hour and then see patients...

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Debunking the Myth of Best and Worst Doctor Appointment Times

Debunking the Myth of Best and Worst...

Tuesdays and Thursdays are the most popular days to schedule a doctor appointment. Monday mornings are particularly busy because of weekend ailments. Late afternoon spots have the longest wait times. Avoid these days and times at all costs: they’re the...

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Young woman at work as receptionist and nurse in hospital and talking on the phone

Why pry? 3 reasons to make follow-up...

The Medical Group Management Association reports that the average rate of no-show appointments nationally in the healthcare industry is around 5.5 percent. It further states that 63 percent of practices tracked missed appointments and cancellations. However, it also finds that...

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Doctor talking with upset looking patient in an office

Patient complaints: be aware and you’ll more...

You see it all the time. A patient squabbles with a receptionist. Or a nurse. Or a physician. Sometimes even with another patient. Though they may seem to be all-too-often occurrences, patient complaints are more infrequent than you might think....